Maui Wildfire Emergency Resources

Federal Emergency Management Agency (FEMA) Disaster Relief  

Apply for FEMA assistance HERE | PDF Applying for FEMA Assistance

Individuals should have the following information on hand when applying: 

• Social Security number; 
• Address of the damaged property; 
• Annual household income; 
• Bank account information or direct deposit information; 
• Insurance information (if you have insurance); 
• Brief description of damages; 
• Current mailing address; and 
• Means (pen and paper or phone) to note down your FEMA registration number. 

If calling, please be prepared to provide your phone number and a reliable alternative in hand in case FEMA needs to return your call. 

Hawaii Fire Relief Housing Program  

Connect with those in urgent need of housing. Hawaii homeowners are willing to assist by offering unoccupied rooms, units or houses on a temporary basis. https://dbedt.hawaii.gov/hhfdc/hawaii-fire-relief-housing-program/ 

Shelters 

The American Red Cross of Hawai‘i has opened several shelters for those in need, including for information, food, phone charging, relief supplies, or essential health services. To find a Red Cross shelter near you: 

• Call 1-800-RED-CROSS (1-800-733-2767) – 24 hours a day; 
• Visit the Red Cross website; or 
• Download the free Red Cross Emergency App. 

Finding Loved Ones 

Maui County has opened a Family Assistance Center at Kahului Community Center to help family members looking for information on loved ones who remain unaccounted for and may have been affected by the wildfires. For assistance, please visit: 

Kahului Community Center 
275 Uhu Street 
Kahului, HI  96732 

The Red Cross can also help track down loved ones, especially individuals who are elderly or who have medical or mental vulnerabilities. The following numbers associated with the Red Cross can provide additional information and resources: 

• 1-800-RED-CROSS (1-800-733-2767) to open an Emergency Welfare inquiry; 
• 1-844-782-9441 for Restoring Family Links support; 
• (808) 734-2101 for the Red Cross Hawai‘i Headquarters; or 
• (808) 244-0051 for the Red Cross Maui office. 

Food Assistance 

Individuals on Maui in need of food assistance can visit one of the Maui Food Bank’s locations. 

Individuals on Hawai‘i Island in need of food assistance can visit the Hawai‘i Food Basket. 

Supplemental Nutrition Assistance Program 

On August 14, 2023, the U.S. Department of Agriculture’s Food and Nutrition Service (FNS) approved the State of Hawai‘i’s request to waive the standard, 10-day timely reporting requirement for food loss under SNAP for households in seven zip codes in Maui and Hawai‘i Counties that were affected by power outages beginning on August 8, 2023: 96743, 96753, 96755, 96761, 96768, 96788, and 96790. 

This waiver allows affected households in these zip codes to request replacement of their SNAP benefits through September 15, 2023. Replacement SNAP benefits will allow affected households to replace food purchased with SNAP benefits that was lost because of power outages. 

Disaster Supplemental Nutrition Assistance Program 

The Disaster Supplemental Nutrition Assistance Program (D-SNAP) can help pay for food for qualified individuals affected by the wildfires. The program provides funds on an electronic benefits transfer (EBT) card to pay for food. 

Individuals can be eligible for D-SNAP if they reside in a disaster area that has received an Individual Assistance declaration (currently Maui County) and are facing a loss of income, costly expenses, evacuation or relocation expenses, or personal injury related to the disaster. 

People already receiving SNAP benefits may still quality for additional amounts under D-SNAP if they receive less than the maximum amount for the family and have experienced loss due to the disaster. D-SNAP can increase the benefit to meet the maximum amount for the family. 

Individuals seeking to apply for D-SNAP can do so with the State of Hawai‘i’s Department of Human Services. For additional assistance, please call the Public Assistance Information Line at 1-855-643-1643 or visit the Maui SNAP Processing Center listed below. 

Maui Public Assistance 
54 High Street #125 
Wailuku, HI  96793 
(808) 984-8300 

**As of August 14, 2023, D-SNAP has not yet been made available. For updates on availability, please check the Hawai‘i Department of Human Services’ website at humanservices.hawaii.gov** 

Small Business Administration Disaster Loans 

The President also approved Small Business Administration (SBA) Disaster Loans for homeowners, businesses, and nonprofit organizations. These loans can help individuals and organizations repair or replace disaster-damaged property, inventory, and supplies. Homeowners and renters may also use SBA loans to repair or replace disaster-related damage to homes or personal property. 

Types of Loans 

• Home and Personal Property Loans: Homeowners may apply for up to $500,000 to replace or repair their primary residence. Renters and homeowners may borrow up to $100,000 to replace or repair personal property (such as clothing, furniture, cars, and appliances) damaged or destroyed in a disaster. 
• Business Physical Disaster Loans: Businesses of any size and most private nonprofit organizations may apply for loans of up to $2,000,000 to repair or replace real property, machinery, equipment, fixtures, inventory, or leasehold improvements. 
• Economic Injury Disaster Loans: Small businesses, small agricultural cooperatives, and most private nonprofit organizations can borrow up to $2,000,000 to meet their obligations and pay their ordinary and necessary operating expenses if they are otherwise unable to do so. 
• Military Reservists Economic Injury Loans: Eligible small businesses can borrow up to $2,000,000 to help meet ordinary and necessary operating expenses that it could have met but is unable to because an essential employee was called to active duty as a military reservist. 

SBA Disaster Loan applications for physical damage must be filed by October 10, 2023. Economic injury loans are due May 10, 2024. 

Before applying, individuals should register with FEMA by calling 1-800-621-FEMA (3362) or at DisasterAssistance.gov. 

After that, individuals can apply online using the SBA’s secure application. 

They may also mail completed loan applications to: 

U.S. Small Business Administration Processing and Disbursement Center 
14925 Kingsport Road 
Fort Worth, TX  76155 

Those requiring assistance can also call 1-800-659-2955 or email disastercustomerservice@sba.gov. 

Health Care and Mental Health 

The Secretary of Health and Human Services has declared a Public Health Emergency related to the Maui wildfires, allowing additional resources and flexibility to help residents address health care needs. 

Health care providers who need additional flexibilities related to the wildfires can submit a request to the Centers for Medicare and Medicaid Services (CMS) using this form. 

CMS has also activated the Kidney Community Emergency Response (KCER) and is working with the End Stage Renal Disease (ESRD) Network 17 to support individuals in need of dialysis care and who may be impacted by the wildfires. Individuals with ESRD and in need of information for access treatment should contact the ESRD Network 17 toll-free hotline at 1-800-232-3773. 

Mental Health Care 

For Maui County residents, the Maui Community Mental Health Center is offering crisis mental health services to those experiencing emotional or psychological distress because of the wildfires. 

• Call (808) 984-2150 or email mauiwellness@doh.hawaii.gov. 
• After hours, contact Hawai‘i CARES to speak to a local counselor at (808) 832-3100, 1-800-753-6879, or call/text/chat 988. 

Maui Community Health Center 
121 Mahalani Street 
Wailuku, HI  96793 

The Substance Abuse and Mental Health Services Agency (SAMHSA) operates the Disaster Distress Helpline (DDH) to support survivors, family members, responders, recovery workers, and other individuals affected by a disaster. Trained counselors are available 24/7, 365 days a year. 

Individuals can call or text the Disaster Distress Helpline for themselves or on behalf of a loved one at 1-800-985-5990. 

 Transportation 

1. The on-demand shuttle will be available for same-day rides to most shopping destinations and medical facilities in Central Maui. The shuttle will be available 8 a.m. to 8 p.m. (last pickup). Riders will be required to call Roberts Hawaii for reservations at 808-871-4838. Mobility devices, such as wheelchairs, can be accommodated. 
2. Maui Economic Opportunity Buses will offer transports – at no cost to riders – for medical appointments for those impacted by the fires and sheltering at the South Maui Community Park Gymnasium and Mayor Hannibal Tavares Community Center in Pukalani. The service by reservation-only begins Wednesday and will operate daily from 8 a.m. to 5 p.m. Reservations can be made from 8 a.m. to 4 p.m. weekdays at (808) 877-7651. 
3. Robert’s Hawaii is offering shuttles from Central Maui shelters at War Memorial Gym, King’s Cathedral and Church of Jesus Christ of Latter-day Saints. To make a reservation with Robert’s, call (808) 871-4838. 
4. For all other transportation needs, riders can use The Maui Bus. 

Unemployment Benefits 

Individuals whose employment (including self-employment) was lost or interrupted due to the wildfires can visit huiclaims.hawaii.gov or call 1-808-984-8400 to apply for unemployment insurance benefits. 

During a major disaster, the federal government can provide Disaster Unemployment Assistance for individuals who may not otherwise qualify for the state’s unemployment insurance benefits. For more information, please contact or visit the Maui County Business Resource Center: 

Maui County Business Resource Center 
110 ‘Ala‘ihi Street 
Suite 209 
Kahului, HI  96732 
(808) 270-5777 

Animal and Pet Care 

The Maui Humane Society is providing support and care for animals and pets who may have been separated, lost, or found due to the wildfires. 

Individuals can seek pet supplies and emergency kits at Lahaina Gateway, Nāpili Plaza, the War Memorial in Wailuku, Hannibal Tavares in Makawao, and Mā‘alaea Harbor. 

Veterinarians are stationed at Lahaina Gateway and Nāpili Plaza beginning at 12:00PM. 

The Maui Humane Society has also established a webpage for animals and pets that are reported missing or have been found. Individuals can file a lost or found report on their form.